FAQ

Frequently Asked Questions

Orders

How long does it take to process my order?
Orders are processed within 1-3 business days. You will receive a confirmation email as soon as your order is placed.

Can I change or cancel my order?
Contact us at support@hoomio.store as soon as possible. If your order has not shipped yet, we can usually update or cancel it. Once shipped, the address can no longer be changed.

Shipping

How much does shipping cost?
Shipping is free on all orders, with no minimum spend.

How long will delivery take?
Estimated delivery is 5-10 business days after processing. Delivery times can vary depending on destination, carrier, customs, or weather.

Do you provide tracking?
Yes. A tracking number is emailed to you once your order ships, and you can also use our Track Order page.

Where do you ship?
We currently ship within the United States.

Returns and refunds

What is your return policy?
You can return most items within 30 days of delivery if they are unused and in their original packaging. Email support@hoomio.store to start a return.

When will I get my refund?
Once your return is received and inspected, refunds are issued to your original payment method within 5-10 business days.

What if my item arrives damaged?
Email us at support@hoomio.store within 7 days of delivery with photos, and we will arrange a replacement or a full refund.

Payments and security

What payment methods do you accept?
We accept major credit and debit cards and the other methods shown at checkout.

Is my payment information safe?
Yes. Checkout is fully encrypted and we never store your card details.

Contact

Email: support@hoomio.store
Phone: +1 (281) 946-3757
Address: 1729 W 84th St, Los Angeles, CA 90047, United States
Support hours: Monday to Friday, 9:00 AM to 6:00 PM (PT)
We reply to all emails within 24 hours on business days.